Refund policy
Return & Refund Policy
XAUMARKETER Solutions Pvt Ltd
At XAUMARKETERS, we are committed to delivering high-quality digital marketing services and ensuring client satisfaction. This policy outlines our terms regarding refunds and cancellations.
1. Nature of Services
XAUMARKETERS provides digital services, including, but not limited to:
- Performance marketing (paid ads)
- Website design and development
- Branding and content creation
- Social media management
Due to the intangible and time-based nature of these services, refunds are subject to the terms below.
2. No Refund Policy (After Work Commencement)
Once a project has been initiated and work has begun, no refunds will be issued. This includes:
- Strategy development
- Campaign setup
- Design or website work
- Content creation
3. Cancellation Before Project Start
If a client cancels before any work has started, they may be eligible for a partial refund, after deducting:
- Consultation fees
- Payment gateway charges (if applicable)
4. Monthly Retainer Services
For ongoing services (e.g., ad management, social media):
- Payments are non-refundable once the billing cycle begins
- Clients may cancel future services with 7 days prior notice
5. Revisions & Satisfaction
We aim to ensure satisfaction through:
- Defined revision cycles (as per agreement)
- Open communication and feedback loops
Refunds will not be provided based on subjective dissatisfaction once agreed deliverables are completed.
6. Delays & Client Responsibility
Refunds will not be applicable if delays occur due to:
- Lack of client response
- Missing assets or approvals
- Changes in project scope after approval
7. Exceptional Cases
In rare cases, partial refunds may be considered at the sole discretion of XAUMARKETER if:
- The project has not significantly progressed
- There is a valid and justifiable concern